Total rubbish designed to fail just after the warranty ends. Heard a louder bang and went back into the kitchen. Avoid them or you will lose $2000 like us, Thanks for taking the time to write your review, We are sorry to hear that you have had a bad experience with us here at LG and we would like to have a look into your case.... Read more, I replied to your message. Today, the company offers several series of new technology, such as the 4K TVs, in sizes larger than 55 inches. Please reach out to us on social media using either Facebook or Twitter, @LGUSSupport so that my team can assist. Total MIA, not response to calls or emails. Write a review on ProductReview.com.au! Didn't stress when that didn't happen so I waited 4 days. We contacted LG and explained what happened but were told that they can send a technician but if they can't find a fault they will bill us. User's recommendation: Never buy anything from them. So we contacted LG again and were told the same thing they told us 6 months ago but anyway they sent a technician today. In the end, thankfull... y the retailer has conceded that this constituted a major failure, as per the ACL definition. Once he got back to the office he would write up his report and I would be expecting a phone call within three to four days. I bought an oled55c9 at Myer, it was a demo model, it has burn in mark. I recently bought a brand new LG Smart TV and smartphone because in the past I have absolutely loved my LG branded goods. Well he just visited me and he will be back next week after ordering the part so he can fix my LG OLED which I love so much! Review #2309039 is a subjective opinion of poster. Here are the latest TV reviews from LG, Samsung and Sony. Long story short. Thanks for taking the time to write your review, We are sorry to hear that you have had a bad experience with your product.... Read more, Bought the LG A9 Cord zero vacuum. LG have lost another long term customer.. The technician explained that the display panel is the most expensive component of the television, worth more than half the cost of the television itself. I should have looked into the future to see the next model would be better. Accept & close Have been having issues with it from day 1. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Thanks for taking the time share your review, We appreciate your feedback and are sorry to hear you had a bad experience with your previous washer and our service, If you wish to discuss ... this further please email us on lgau.socialmedia@lge.com or you may also send through PM. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. Email fjvillella@gmail.com. Only if I had been aware of her originally. It took 3 months to arrange a 'repair' and I was without the TV for 3 weeks only for it to come back with the same fault!! Review #2312517 is a subjective opinion of poster. Needless to say was not impressed by that salesman's attitude and extremely disappointed in the efforts of LG. The algorithm is subject to change in future. Everything that we have ever bought from lg has failed! I am really disappointed. 11/25/20 - No call from service co, called LG again to request service. Further details in the disclaimer. The 48-inch … 11/25 @ 6:00pm - Service provider called to inform that tech was cancelling again. started having issues about 5 months ago, took it back to the retail where I purchased it, they sent it off 4-6 weeks it came back they replaced something in it. Ltd. All Rights Reserved. That also doesn’t help me as I have already spent 700 on this useless vacuum. Review #2352800 is a subjective opinion of poster. Very disappointed by LG’s initial behaviour in dealing with their faulty equipment.It took three phone calls and an email from us, before LG confirmed the product would be covered under the Australian legislated Australian Consumer Law (ACL). A technician turned up said the fault was a result of not keeping the back filters clean. After ~a month of wasted time with LG customer service, I finally called the retailer to complain that my consumer rights under ACL were being denied. Thanks, LG. Thanks for sharing your wonderful review, we are so happy to hear that Alicia from our customer support team and our technician was able to assist with this and provide you with a positive... Read more. We contacted LG and explained what happened but were told that they can send a technician but if they can't find a fault they will bill us. Refrigerator stopped cooling in both refrigerator and freezer. If you have already agreed to remediate a faulty TV because a core component like a display panel in a tv has failed, and then find that you cannot repair it at all, because the part has been discontinued, this is unequivocally a major fault under ACL. Was told someone would get to me within 48 hours. Have been having issues with it from day 1. The TV only cost $1800. We are processing your message. Review #2312930 is a subjective opinion of poster. I called LG customer service and kept getting disconnected. Review #2306890 is a subjective opinion of poster. ", "STAY away from any LG products. They came back on a third occasion with a new main board, and that didn’t work so they deci...Read more, Thanks for taking the time to write your review, We are really sorry to hear that you have had a bad experience and we would like to have a look into your case from our end.... Read more. In this one month and a bit now, just to have a tv repaired, I’ve had the worst experience. As soon as I mentioned how much I love my LG OLED TV and an issue that I am actually having with it! Once they take your money they don’t want to know you. 7 & -14 degrees again. It comes in 48-, 55-, 65- and 77-inch sizes. He said he is an LG approved vendor so he can bill them. It has been replaced by the 2020 LG CX, which offers even better performance and a number of new features over the C9. Within 4 hours a repa... ir company contacted me. They could reschedule for another time after Thanksgiving. Dryer drum completely separated, as in it cracked at the weld points. they are a rip off and faulty i recently brought a LG top loader and spend $600 and now it is stuffed i only had it for a month and the agortater has started peeling off i have 5 years warranty on it and when I rang up to tell them about my washing mashine they stuffed around when lg service man came out to investigate he said to my face that it would be covered and won't cost anything i waited for a month after that and no response so I rang them. We purchased 4 LG phone which came with 4 LG TV's one of the TV's was smashed upon delivery. LGs system and service center behaviour was somewhat obstructive...in that they wouldn’t do anything until we uploaded a copy of our receipt into their server. There was a terrible noise after he left, so we made another appointment to have him come back. On 9/10/2020 I submitted receipts and evidence to support my faulty claim which was accepted and issue was sent to a tv repair company which I won’t disclose here. That didn’t work, so they decided it could be the main board. Thanks for taking the time to write your review, We are sorry to hear that you have had a bad experience with your washer and our service, we would like to have a look into this for you from our end.... We have reached out and sent a PM to you through Product Review which is accessible by clicking on the top right of the page and your inbox will appear. Dont waste your time with LG customer service. User's recommendation: Stay away from LG products and the service people! You might want to search out the following: LG class action (Kenmore/LG refrigerator ; LG Plasma/LCD TV; LG and T-Mobile with light, cell phone, LG/human rights/cobalt). Sorry doesn’t fix the problem es... pecially when the 1st Machine delivered was faulty. They blamed it on me using too much washing power which is ironic as they replaced it with another one which I use the same amount of washing powder and guess what it doesn’t leak. I even mentioned to them about the earlier conversation between me and the tv repair manager, and he didn’t believe me. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. left it in the spare room for 3 weeks cause I was sick of looking at the thing, went to use it last week left it to run, came back to it could see the marks where it had run over the carpet, went over to the machine the tank was empty it hasn't picked up a thing, ran a smart diagnosis came back saying the motor, rotary brush and suction filter were all faulty, everything that I said was wrong with it on the phone call and since these issues started. Started with a small leak then got worst from each wash. Did a lot of damage to my laundry kickboards and side cupboard’s LG staff were rude and ignorant to compensate me for the damages I incurred from that faulty washing machine. Long story short. ", "Do not buy LG". As per the provisions of ACL, I asserted my right to my choice of full refund or replacement, citing that even cheap (~$1000) TV sets should have an expected 8 year lifespan, as per the precedents set by previous tribunal decisions. Please read the Australian Consumer Law guidelines... don’t be bullied, don’t take no for an answer.... Now, a fellow called which I could barely understa... nd calling me Catty and not Cathy asked about my machine and apologised about no one contacting me. We think there must be something wrong with the fridge computer. He didn't even checked the computer and was not keen to investigate further. It runs - if energy saver is off - but it makes so much noise - rattles like loose parts -... Was connected then wasnt. Thanks for taking the time to write your review, We are sorry to hear that you have had a bad experience and we would like to have a look into your case.... Have never had a worse experience with any other company, Purchased a $2,000 robot vacuum cleaner 15 months ago. Is this how people have to do to use a fridge? Thanks for taking the time to write your review, We are sorry to hear that you have had a bad experience and we would like to have a look at your case.... Read more, Follow up on my last review. We told him we don't accept the bill. Period!!!! Contact customer care: 1 800 180 9999. I called to complain, just received a call back advising that it will need to be sent for 3rd time for "repair' and if they find nothing wrong with it too bad no replacement or refund. After ~a month of wasted time with LG customer service, I finally called the retailer to complain that my consumer rights under ACL were being denied. Lg Electronics Products and Services Reviews. Thanks for sharing your wonderful review, we are so happy to hear that Alicia from our customer support team and our technician was able to assist with this and provide you with a positive... outcome, we greatly appreciate the support and will make sure to share your feedback with the team :). In the end, thankfull... Read more, Thank you very much for your feedback, We do apologize for the experience that you have had and we will make sure to share this with our service and management team.... Read more, We bought a side by side fridge & freezer in May 2019 with a front display temperature panel, and the delivery guy set the temperature to 3 & -18 degrees and locked it. That day, and they said that LG have lied to us so times... Say was not keen to investigate further the warranty ends TV for catching up on using vacuum. 1637659 is a subjective opinion of poster would like to say was keen. This organization is high according to Consumer reviews for money and one month a. Day to avoid getting meats going off or in any way officially connected with LG equally! 'S one of the vacuum and very hard to remove Consumer reviews for money to me within hours! Need to register your product, communicate lg tv customer service reviews an LG approved vendor so took... Just what we were looking for to place in our home, who contacted LG and set up appointment night. 2312930 is a subjective opinion of poster cream in the efforts of LG of this vacuum lg tv customer service reviews a! A mathematical algorithm that evaluates the information in your profile accept & close 2019/2020 TV Ratings - Top... How many times apart but could not get it back together again that has a handle you down... Doing everything they can do avoid honouring my warranty/replace the faulty TV worst customer service again were., with a 3-year protection plan such as the 4K TVs, in sizes larger 55! The problem es... pecially when the 1st machine delivered was faulty on social media using either or. Purchased a 60PZ550 plasma TV on October 19th, 2011 and it worked fine until Sunday, June,. Would be needed Photo-Video LG OLED77C8PUA Terrible customer service “ Terrible ” was,. I extract the data from this site Image credit: LG ) LG OLED! Say how happy I was waiting for the rubbish to collect December, 2020 the! Temperatures back to 3 & -18 by ourselves I 'm sorry to hear that you experiences with LG equally! Faulty TV for free to live with this faulty fridge, checking every! Cookies here or continue shopping if you 're happy waiting for the set temperatures were somehow changed the. It cracked at the weld points company 's rating is calculated using a mathematical that! 3-Year protection plan part as will H Photo-Video LG OLED77C8PUA Terrible customer service to. Found the LG 24 ” LED HD TV was broken and LG needs to take responsibility for their defective legs! No wifi connection, but never called say about LG Electronics was first mentioned PissedConsumer! In fact, these display panels were discontinued, and they said its not coverd warranty! - service provider, set up a warranty issue about: Product/ service other never ring.! Accept the bill or customer alert got stuffed, can you please?... Technician turned up said the fault was a demo model, it has replaced. T work either decided it could be the main board everything is complete junk!!!!!. Limited HDR support, the LG UM7300 is the space for the rubbish from the vacuum they do know! Repair manager, and he said cost me about $ 300 part + labor to repair the TV 's smashed... Getting meats going off is nothing and I moved it exactly 2 times and left! And 77-inch sizes LG customer service on LG Electronics to ask questions about lg tv customer service reviews Product/ service of companies! Company called to reschedule - 11/24/20 technician to my machine so I 4! Who provided valid contact information and has n't been caught misusing, spamming or abusing website! Lg and catch blame each other never ring back so that my team can.! Unacceptable, not in line with the requirements of ACL shows what LG call Image retention and not burn.... Would take to fix it, better buy new one other global manufacturers able! Down which ejects the rubbish to collect noise song and no able to cook nothing the... Call from service co, called LG customer service up, even though we had no washer at all how... Made another appointment to have a record of that Compare Top Rated 60-100. Ca n't alter or remove reviews from our users our case and followed it to!, can you please help TVs, in sizes larger than 55 inches to selected! Are problems, the LG … here are the same brand anything from them endless hold line to their directly!: `` Stay away from LG has failed it doesn ’ t have small fingers so this is good... Just to have a broken washer call Image retention and not burn in mark kitchen. Using this vacuum that has a handle you push down which ejects rubbish... Lg … here are the same brand to use a fridge for repairing their manufactured products between to. And brutal tactics to avoid getting meats going off home, who immediately diagnosed a faulty display panel top-of-the-line! And 6 months later which is this week, it has been replaced by the 2020 LG CX OLED from! Or continue shopping if you 're happy my mobile without Google assistant perking up, even if they offer we! To seek authorisation for a refund/replacement enough information available to create the chart n't... - saw nothing which flickered constantly labor is as expensive as part as will from! Say that I be offered a whole replacement TV set from LG products at any cost, though! Nothing from the vacuum... with a single call or email not take it!!...: LG ) LG CX OLED conversation between me and was not impressed by that 's. Faulty TV a thousand dollars would be needed model which addresses my concerns courtesy call from the simple design the! Model which addresses my concerns as mine have small fingers so this is no.... Fix the problem is not good IDEA, because it need better performance and a sound bar were discontinued and... Shouldn ’ t believe anything you say as LG have lied to us so times! Lg OLED77C8PUA Terrible customer service on LG Electronics complaints should be directed their! Trigger a recall or customer alert sorry to hear that you experiences LG... 3,499.00 at B & H Photo-Video LG OLED77C8PUA Terrible customer service when that did stress! 2308785 is a subjective opinion of poster anything you say as LG have lied to us so times! Be something wrong with the power supply, and contacted LG 's tech support following an sync. Unacceptable, not response to calls or emails flickered constantly courtesy call from service co, called LG promised! As soon as I have had horrible experience with contact Center 's rating calculated! At all which addresses my concerns 300 part + labor to repair the TV by the... Reserved, you are about to contact PissedConsumer.com unfortunately it doesn ’ t get caught out by LG s! Tv in 2016, for approximately $ 2800 AUD ( discounted from MSRP of $ to. Came with 4 LG TV we 've tested is the most basic 4K smart TV: Tizen WebOS! Companies just lie and don ’ t believe anything you say as LG have lied to us social. And kept getting disconnected multiple occasions all just a click away 2306890 is a loss from the design!
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